1. Overview
Electro-Base.co.uk is operated by TROPICAL MOVEMENTS LTD. Items are dispatched from partner warehouses across Europe.
Summary
- Change of mind: 14 days to notify, 14 days to return.
- Refunds: Processed within 14 days after inspection.
2. Change of Mind & Cancellation Rights (UK)
| Step | Timeframe | What you need to do |
|---|---|---|
| Notify Intent | Within 14 days | Email us with your order number. |
| Return Product | Within 14 days of notice | Send item back in original packaging. |
3. Return Conditions
- Unused, uninstalled, and in original packaging.
- All accessories, manuals, and components included.
- No signs of damage or misuse.
4. Non-Returnable Items
Exclusions include hygiene-sealed items (once opened), perishable goods, and custom-made products.
5. How to Start a Return
Email us with your Order Number, item details, and reason for return. Photos are recommended for damaged items.
6. Refunds & Processing Times
| Stage | What happens | Typical Timing |
|---|---|---|
| Inspection | Verification of item condition. | 1–5 business days |
| Refund Issued | Funds sent to original method. | Within 14 days |
7. Exchanges & Replacements
For a faster process, return the original item for a refund and place a new order for the desired product.
8. Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, you have rights to a repair, replacement, or refund if goods are faulty.
9. Return Shipping Costs
Customers pay for return shipping on "change of mind" returns. We recommend tracked services.
10. Chargebacks & Disputes
Please contact us first to resolve any issues. Unnecessary chargebacks delay the resolution process.
11. Changes to This Policy
We update this policy as needed. Check the "Last Updated" date at the top.
12. Contact Us
© TROPICAL MOVEMENTS LTD. All rights reserved.