Introduction
Welcome to Electro-Base.co.uk, an online store operated by TROPICAL MOVEMENTS LTD (“we,” “our,” or “us”). We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our Website.
Who this policy applies to
This policy applies to visitors, customers, account holders, newsletter subscribers, and anyone who communicates with us through the Website or related channels.
1. Information We Collect
1.1. Personal Information
When you visit our Website, register an account, place an order, subscribe to our newsletter, or otherwise interact with our services, we may collect the following personal information (where relevant and provided by you):
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (e.g., credit/debit card details)
- Account login credentials (username and password)
- Order history and preferences
1.2. Non-Personal Information
We may automatically collect certain non-personal data when you browse the Website. This may include:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We process the information we collect for purposes that include:
- Fulfilling and delivering your orders (including confirmations, invoices, and shipping updates)
- Managing your account and providing customer support
- Improving our Website, services, and product offerings by analysing user behaviour and performance
- Communicating with you about orders, promotions, and important updates (where permitted)
- Complying with legal requirements, preventing fraud, and protecting our rights
Where required by law, we will obtain your consent before sending marketing communications, and you can withdraw consent at any time.
5. Data Security
We employ industry-standard security measures to protect your information from unauthorised access, use, alteration, or disclosure. These measures may include SSL encryption, secure payment gateways, access controls, and periodic security reviews.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and contractual requirements)
- Object to or restrict certain processing
- Opt out of marketing communications at any time by clicking “unsubscribe” in our emails
To exercise your rights, contact us at info@electro-base.co.uk. We may need to verify your identity before processing certain requests.
7. Third-Party Links
Our Website may include links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date. We recommend reviewing this policy periodically to stay informed about how we protect your data.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: