1. Availability and Handling Time
At Electro-Base.co.uk, we offer only stock products that are ready for prompt shipping. All products visible in our online store are available for immediate dispatch.
Our handling time is fast, typically ranging from 0 to 1 business day.
Warehouse fulfilment
Please note: all orders are shipped directly from our partner warehouses located across Europe. The shipping origin may vary depending on inventory availability, destination, and logistics routing.
“Business day” means Monday to Friday, excluding UK public holidays (and local public holidays that may apply to the warehouse or carrier operations).
2. Transit Times
Estimated delivery times may vary depending on the destination, carrier routing, and local delivery conditions. Typical transit times are:
| Destination | Estimated Transit Time | Notes |
|---|---|---|
| United Kingdom | 10–12 business days | From dispatch date. Remote areas may take longer. |
| European Union countries | Usually 5–10 business days | Depending on destination and local courier handover. |
3. Shipping Partners
We collaborate with trusted international carriers to ensure your order arrives safely and on time:
- Europe: DPD and other reliable local partners
- United Kingdom: DPD
Depending on the route, your shipment may be handled by a partner carrier for the final delivery (“last-mile delivery”).
4. Shipping Costs
We aim to provide transparent and competitive shipping rates. Current shipping fees:
| Region | Shipping Fee | Free Shipping Threshold |
|---|---|---|
| United Kingdom | £9.99 flat rate | Free over £100 |
| Austria, Belgium, Switzerland, Germany, Liechtenstein, Luxembourg | £15 flat rate | — |
5. Tracking and Delivery Updates
Where available, you will receive tracking information by email once your order is dispatched. Tracking updates are provided by the carrier and may take time to appear after dispatch.
- Order confirmation: sent after checkout
- Dispatch confirmation: sent once the package leaves the warehouse
- Tracking updates: provided by the carrier
6. Address Changes and Order Changes
Please ensure your delivery address is complete and accurate at checkout. If you need to change your address or correct details, contact us as soon as possible.
If an order has already been processed or dispatched, we may not be able to modify the address. In such cases, the carrier may attempt delivery to the originally provided address, and re-delivery fees may apply.
7. Delays, Missed Deliveries, and Exceptions
We do our best to ensure smooth and efficient deliveries. However, delivery times may be affected by factors beyond our control, including:
- Customs processing or customs documentation checks (where applicable)
- Weather disruptions, peak season volume, or operational delays
- Local courier delays or last-mile partner handovers
- Incorrect/incomplete address details provided at checkout
- Failed delivery attempts if no one is available to receive the package (where signature is required)
If your parcel is delayed
If your package appears delayed beyond the estimated timeframe, please contact us with your order number and (if available) tracking details. We will assist you in liaising with the carrier and investigating the issue.
8. Contact Us
For any questions regarding shipping, please contact us: